Discover a Career with SMA Advantage, LLC

Discover a Career with SMA Advantage, LLC
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Service Dispatch/Admin Assistant

We are searching for a Service Dispatch/Administrative Assistant to join a locally owned, well-established heating/air conditioning company in Lincoln, NE! Hours are 8a – 4:30p M-F, and pay is $20-$25/hr depending on experience.

Service Dispatch Duties and Responsibilities

* Schedule and coordinate all service calls as calls are received
* Create dispatch ticket/dispatch service technicians, one call at a time
* Debrief service technicians after completion of each call
* Respond to all messages left overnight
* Maintain the maintenance agreements, including billing, scheduling, and staging of materials
* Maintain customer history files
* Light administrative assistant duties (invoicing/data entry)

Service Dispatch Required Qualifications

* Advanced customer service skills
* Ability to multitask
* Organized
* Geographical knowledge of the service area or map-reading skills
* Computer skills
* Two years related experience and/or training in customer service, dispatching, or project management, or equivalent combination of education and experience

To apply for this position without a resume, call our office at 402 466 4994 to schedule an interview.

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Are you at least 18 years of age?

Are you looking for a job in Lincoln NE?

Do you have advanced customer service skills?

Do you have geographical knowledge of Lincoln or are able to read a map?

How many years of dispatch experience do you have?

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